Preparing an imperial wins bonus dispute starts with a clear evidence trail. Save the offer terms, record every relevant date, and keep payment confirmations in one place before contacting support. This approach helps you compare the promotion with the account history without relying on memory. Keep unrelated browsing and personal records separate, including links such as https://www.skinrevision.co.nz/. The guide below explains what to collect and how to present it.
Start by identifying the imperial wins promotion
A dispute becomes easier to assess when you identify the exact offer rather than referring generally to “the bonus”. Imperial Wins has used several promotions, including the welcome package, Mighty Mondays, Tuesday Feast and Imperial Spins. Record the promotion name, the date you joined it, the deposit amount and the account currency shown at the time.
Capture the imperial wins new player bonus terms
The welcome package covers the first three deposits and advertises up to €1,000 in bonuses plus 150 free spins. Its published terms state a €20 minimum deposit per stage, 40x wagering on the bonus plus deposit, and 25x wagering on free-spin winnings. The bonus is valid for up to seven days, has a €4 maximum bet during wagering and carries a €1,000 maximum win cap.
Save screenshots before account information changes
Take screenshots while the relevant pages, balances and promotion details are still available. A screenshot should show enough of the page to identify the website, the offer, the visible terms and, where possible, the date or time on your device. Do not crop away the wording that explains wagering, expiry, maximum bets or maximum wins.
Record the full bonus journey
Save the promotion page before making the deposit, the confirmation after the bonus is credited, and the account screen showing wagering progress. For an imperial wins promo, also capture any message stating that the bonus was rejected, removed, expired or adjusted. Keep the original files and avoid editing them, since an unaltered image is easier to explain.
Build a precise timeline of the dispute
Dates often reveal whether a disagreement concerns eligibility, expiry or a later account action. Write a simple timeline in New Zealand date format, using the same time zone wherever possible. Include the time you accepted the offer, deposited, played, requested a withdrawal and contacted support.
Include gameplay and withdrawal events
Note the relevant game, stake, result and balance after each important event. This matters because the welcome terms prohibit feature or bonus buys, certain low-margin betting patterns and the use of bonus funds for sports bets. If the issue involves imperial wins pokies, record the game name and the transaction reference rather than describing it only as a slot session.
Collect transaction and account records
Payment evidence should connect the deposit to the promotion. Keep bank or e-wallet confirmations, transaction IDs, deposit amounts, currency, account statements and any withdrawal request details. Imperial Wins states that most deposits are instant, while withdrawal processing is targeted within three business days; cards and bank transfers may then take up to four business days after approval.
Protect sensitive information while sharing proof
Send only what support needs. Redact unrelated purchases, full card numbers, passwords and security codes, but leave your name, date, amount, payment method and transaction reference visible when they establish ownership. Make sure the payment account is in your name, as the terms restrict deposits and withdrawals through third-party accounts.
Check the rules before claiming a breach
Compare your records with the exact terms that applied when you accepted the offer. Check whether the deposit met the minimum, whether another bonus or pending withdrawal affected eligibility, and whether the balance exceeded €1 when the deposit was made. Also check the seven-day deadline, the €4 maximum bet and the 40x and 25x wagering requirements.
Do not assume that a displayed balance proves funds were withdrawable. The terms say that withdrawing real money before wagering is complete removes the bonus and its winnings. They also state that a bonus may be forfeited when the total balance is €5 or lower at the time of a new bonus or deposit.
Write a focused complaint to support
Contact Imperial Wins through its 24/7 email support or live chat. Use a calm subject line such as “Bonus dispute—transaction and promotion records” and state the outcome you want. Explain the issue in date order, attach numbered evidence, and quote the specific term that supports your position.
Ask support to confirm the decision in writing and provide the account transaction history or calculation behind it. Keep every reply, including automated acknowledgements. If the answer changes, record when it changed and which explanation was given. A clear request is more useful than a long accusation.
Practical takeaway for an imperial wins dispute
Strong preparation means matching four things: the promotion wording, the account timeline, the gameplay record and the payment trail. Save evidence before contacting support, preserve original files and keep your request narrow. If the dispute remains unresolved, avoid making further deposits while you review the account terms and consider whether continuing play is sensible. Imperial Wins is for adults aged 18 and over. If gambling is causing concern, contact the New Zealand Gambling Helpline on 0800 654 655.